Terms And Conditions

1. Introduction

Last Updated: March 16th, 2026

Welcome to Flite. These Terms of Service (“Terms”) govern your access to and use of the Flite platform, including our websites, mobile applications, organizer tools, discovery applications, and any related products, features, or services (collectively, the “Services”).

The Services are operated by Flite City Corporation, a Delaware corporation with its principal address at 1521 Concord Pike, Suite 201, Wilmington, Delaware 19803 (“Flite,” “we,” “us,” or “our”).

Flite provides an end-to-end platform that enables event organizers, creators, venues, and businesses (“Organizers”) to create, promote, manage, and sell tickets for events, experiences, and related activities (“Events”). The platform also enables individuals and organizations (“Attendees” or “Users”) to discover Events, purchase tickets, and interact with organizers.

Flite acts as a technology platform and service provider that facilitates event discovery, ticketing infrastructure, payments integration, marketing tools, communications tools, and related services. Unless expressly stated otherwise, Flite is not the organizer, host, promoter, or operator of Events listed on the platform. Each Organizer is solely responsible for their Event, including the accuracy of event information, event execution, compliance with applicable laws, and fulfillment of obligations to Attendees.

By accessing or using the Services, including browsing the platform, creating an account, purchasing tickets, creating Events, or otherwise interacting with the Services, you agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Services.

2. Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference, including the Flite Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

Your acceptance of these Terms occurs when you take any of the following actions:

Accessing or browsing the Flite platform or website
Creating or registering an account
Listing or managing an Event
Purchasing or attempting to purchase a ticket
Using any tools, features, or services provided through the platform
Downloading or using a Flite mobile application

These Terms apply to all users of the Services, including but not limited to Attendees, Organizers, venues, partners, and other individuals or entities that access or interact with the platform.

If you use the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms “you” and “your” refer to both the individual user and the entity that user represents.

You also represent and warrant that:

You are at least 18 years of age or otherwise legally capable of entering into binding agreements under applicable law.
You are not prohibited from using the Services under any applicable laws, regulations, or sanctions programs.
Your use of the Services will comply with all applicable laws and regulations.

Flite reserves the right to deny access to the Services, suspend accounts, or terminate access if a user is found to be in violation of these Terms or otherwise ineligible to use the platform.

If you do not agree to these Terms, your sole remedy is to discontinue use of the Services immediately.

3. Definitions

For purposes of these Terms, the following definitions apply:

"Applicable Law" means all laws, rules, regulations, ordinances, codes, orders, judgments, decrees, and regulatory requirements applicable to a party’s use of the Services, an Event, a transaction, or these Terms.

"Attendee" means any individual or entity that discovers, registers for, purchases, receives, redeems, or attends an Event through the Services.

"Attendee Data" means personal information, registration information, transaction information, and other data relating to Attendees that is made available to an Organizer through the Services in connection with that Organizer’s Events.

"Chargeback" means any payment dispute, reversal, retrieval request, chargeback, or similar claim initiated through a bank, card network, Payment Processor, or other financial institution that may result in the reversal or withholding of funds from a previously completed transaction.

"Display Price" means the total price shown to an Attendee at checkout for a ticket, registration, or other Event-related purchase through the Services. The Display Price includes all mandatory fees, charges, and applicable taxes required to complete the transaction, but excludes optional add-ons or other optional purchases selected by the Attendee.

"Event" means any experience, activity, gathering, performance, service, or other offering that is created, promoted, listed, managed, or sold through the Services.

"Event Proceeds" means the gross funds collected from Attendees for tickets, registrations, and other Event-related purchases made through the Services, before deduction of applicable fees, taxes, refunds, Chargebacks, Reserves, penalties, and other adjustments.

"Flite", "we", "us", or "our" means Flite City Corporation, together with its affiliates, subsidiaries, successors, assigns, and authorized service providers.

"Gross Price" means the base price set by an Organizer for a ticket, registration, or other Event-related purchase before mandatory platform fees, payment processing fees, and applicable taxes are calculated and incorporated into the Display Price.

"Organizer" means any individual, business, creator, promoter, venue, partner, or other entity that creates, manages, promotes, hosts, lists, or sells access to Events using the Services.

"Organizer Fees" means any fees charged by Flite directly to an Organizer in connection with the Services, including Platform Fees, messaging fees, marketing fees, booking fees, subscription fees, and any other fees or charges assessed under these Terms.

"Payment Processor" means any third party payment service provider used in connection with transactions processed through the Services, including Stripe and any other payment infrastructure partner, bank partner, acquirer, processor, or financial services provider engaged by Flite.

"Payment Processing Fees" means any fees, costs, charges, assessments, penalties, or other amounts imposed by a Payment Processor, card network, payment method provider, bank, or financial institution in connection with transactions processed through the Services, including processing fees, dispute fees, chargeback fees, re-presentment fees, and network assessments.

"Platform Fees" means any fees charged by Flite in connection with the Services, whether included in the Display Price, deducted from Event Proceeds or payouts, invoiced separately, or otherwise assessed under these Terms.

"Refund" means any reversal, return, or repayment of some or all of a transaction amount to an Attendee, whether initiated by an Organizer, Flite, a Payment Processor, required by Applicable Law, or resulting from a dispute resolution process.

"Reserve" means any funds that Flite holds, withholds, delays, retains, or requires to be maintained from Event Proceeds, payouts, or account balances in order to manage financial risk, secure Organizer obligations, or satisfy actual or expected refunds, Chargebacks, penalties, or other liabilities.

"Services" means the Flite platform and all related products, features, tools, applications, websites, discovery interfaces, organizer dashboards, communications tools, ticketing infrastructure, payment integrations, analytics tools, booking tools, and related functionality operated, offered, or made available by Flite.

"User" means any individual or entity that accesses, browses, registers for, purchases through, or otherwise uses the Services, including Attendees, Organizers, and other platform participants.

"User Content" means any content, materials, data, text, images, video, audio, descriptions, communications, event information, listings, or other information submitted, uploaded, published, displayed, or transmitted through the Services by a User.

If a term is not defined in this Section 3, it will be interpreted according to its ordinary meaning in the context of these Terms and Applicable Law.

4. Account Registration and Eligibility

Certain features of the Services require the creation of a user account. By creating or using an account on the platform, you agree to the following requirements.

Eligibility

To use the Services, you must:

Be at least 18 years of age or otherwise legally capable of entering into binding agreements under applicable law.
Not be prohibited from using the Services under any applicable laws, regulations, or sanctions programs.
Use the Services only for lawful purposes and in compliance with these Terms.

Flite reserves the right to deny access to the Services if a user does not meet these eligibility requirements.

Account Information

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and updating it when necessary.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. All activity conducted through your account is considered your responsibility.

If you suspect unauthorized access to your account, you must notify Flite immediately at success@flite.city.

Identity Verification

Flite may require identity verification or additional information from Users, particularly Organizers, in order to comply with legal obligations, payment processor requirements, fraud prevention measures, or platform security policies.

Such verification may include requests for:

government issued identification
business registration information
tax identification numbers
banking or payout details
beneficial ownership information for businesses

Failure to provide requested information may result in delayed payouts, limited platform access, or account suspension.

Organizer Accounts

Users who create Events or sell tickets through the platform are considered Organizers and may be subject to additional requirements, including compliance with payment processor onboarding requirements, tax reporting requirements, and other platform policies.

Organizers represent and warrant that they have the legal authority to create and manage Events and to enter into transactions with Attendees through the platform.

Account Security

You agree not to:

Share your login credentials with others
Allow unauthorized access to your account
Create accounts using false or misleading information
Create multiple accounts to circumvent platform restrictions

Flite is not responsible for losses resulting from unauthorized account access caused by your failure to maintain account security.

Account Suspension or Termination

Flite reserves the right to suspend, restrict, or terminate accounts at its discretion if:

these Terms are violated
fraudulent or illegal activity is suspected
required verification information is not provided
the account poses a security or compliance risk to the platform or its users

Suspension or termination of an account does not relieve the user of any obligations or liabilities incurred prior to termination.

5. Use of the Platform

Users may access and use the Services only in accordance with these Terms and all applicable laws and regulations. The Services are provided for the purpose of enabling Users to discover, create, promote, manage, and attend Events through the Flite platform.

Permitted Use

You may use the Services solely for lawful purposes and in connection with legitimate Events, ticket purchases, and related activities supported by the platform.

Subject to these Terms, Flite grants you a limited, non exclusive, non transferable, and revocable license to access and use the Services for personal or business use as intended by the platform.

Prohibited Activities

You agree not to engage in any of the following activities when using the Services:

Violating any applicable laws, regulations, or third party rights
Uploading or distributing content that is unlawful, fraudulent, misleading, defamatory, obscene, or otherwise harmful
Attempting to interfere with, disrupt, or compromise the security or performance of the Services
Introducing viruses, malware, or other harmful code into the platform
Reverse engineering, decompiling, or attempting to extract the source code of the Services
Using automated systems such as bots, scrapers, or data mining tools to access or interact with the platform without Flite’s written permission
Circumventing or attempting to bypass platform safeguards, access controls, or usage limitations
Creating accounts using false or misleading information
Using the platform to engage in spam, unsolicited marketing, or unauthorized advertising

Platform Data and User Relationships

Users may not use the Services to extract, collect, or use contact information, event data, or other information obtained through the platform for purposes unrelated to Events listed on Flite.

In particular, Users may not use the Services to solicit, contact, or otherwise target other platform users, organizers, or attendees for external commercial purposes, including cold outreach, unsolicited marketing, or social media contact outside the context of legitimate Events.

Third Party Services

The Services may integrate with or rely on third party platforms, including payment processors, marketing tools, and social media integrations. Your use of such third party services is governed by the terms and policies of those third parties.

Flite is not responsible for the performance, availability, or compliance of third party services.

Enforcement

Flite reserves the right to investigate violations of these Terms and to take appropriate action, including removing content, restricting access, suspending accounts, or terminating access to the Services.

Flite may also cooperate with law enforcement authorities or legal processes where required by law or where necessary to protect the integrity of the platform or the safety of its users.

6. Platform Services Overview

Flite provides a technology platform that enables Organizers to create, promote, manage, and sell access to Events, and enables Attendees to discover and purchase tickets or registrations for those Events.

The Services may include, but are not limited to, the following functionality:

Event creation and management tools
Ticketing and registration infrastructure
Event discovery and listing features
Marketing and promotional tools
Messaging and communication tools for event related updates
Payment processing integrations through third party payment processors
Analytics, reporting, and organizer dashboards
Booking or facilitation tools for venues, artists, or related services where available

The availability of specific features may vary based on the type of Event, Organizer account, location, or platform configuration.

Role of Flite

Flite provides the technical infrastructure that allows Organizers and Attendees to connect through the platform. Unless explicitly stated otherwise in writing, Flite is not the organizer, promoter, host, operator, or sponsor of Events listed on the platform.

Each Event is created and managed by the Organizer responsible for that Event. Organizers are solely responsible for:

the accuracy of Event descriptions and materials
the operation and execution of the Event
compliance with applicable laws, regulations, and venue requirements
fulfillment of obligations to Attendees, including admission to the Event and delivery of advertised experiences

Flite does not control and is not responsible for the quality, safety, legality, or execution of Events.

Platform Availability

Flite strives to maintain reliable access to the Services but does not guarantee uninterrupted or error free operation. Access to the platform may be temporarily limited or suspended for maintenance, upgrades, security measures, or other operational reasons.

Changes to Services

Flite reserves the right to modify, update, add, remove, or discontinue features of the Services at any time. This may include changes to platform functionality, tools, integrations, or supported services.

Where material changes affect existing users, Flite may provide notice through the platform, email, or other reasonable means.

7. Transparent Pricing Model

Flite is committed to transparent and complete pricing for Attendees. In accordance with applicable consumer protection laws and regulations that require clear disclosure of the total price of goods and services, Flite displays the full price of a ticket to Attendees before checkout. The price shown to Attendees includes all mandatory platform fees and required charges associated with the purchase.

Display Price

The Display Price is the total price presented to an Attendee at the time of purchase. The Display Price represents the complete amount required to complete the transaction and may include:

the ticket price set by the Organizer
platform service fees
payment processing fees
applicable taxes or government charges where required

The Display Price shown during checkout reflects the total amount the Attendee will pay for the ticket, excluding optional add-ons or additional purchases that the Attendee may choose to include.

Gross Price

The Gross Price is the base ticket price established by the Organizer before platform fees, processing fees, and applicable taxes are calculated.

Flite uses the Gross Price to determine the Organizer’s payout after applicable fees, refunds, chargebacks, taxes, and other deductions are applied.

Organizers can view both the Gross Price and the resulting Display Price within the organizer dashboard when creating or editing tickets.

Compliance With Pricing Transparency Laws

Flite structures ticket pricing in a manner designed to comply with applicable laws requiring clear and transparent disclosure of the full purchase price to consumers. These requirements may arise under federal, state, or local consumer protection laws governing pricing transparency and deceptive or unfair fee practices.

Accordingly, Attendees are shown the complete price of a ticket before completing a purchase.

Organizer Responsibility for External Pricing

Organizers are responsible for ensuring that any pricing advertised or promoted outside of the Flite platform accurately reflects the Display Price shown on the platform.

Organizers must not advertise or promote ticket prices in a manner that is misleading or inconsistent with the Display Price presented to Attendees on Flite.

Failure to comply with this requirement may result in the removal of Events, suspension of Organizer accounts, or other enforcement actions by Flite.

8. Payment Processing

Flite facilitates payments for tickets and Event related transactions through integrations with third party payment processors. By purchasing tickets or selling tickets through the Services, you agree to the payment processing framework described in this section.

Third Party Payment Processors

All payment transactions on the platform are processed through one or more third party payment processors ("Payment Processors"), which may include providers such as Stripe or other authorized partners.

Payment Processors are responsible for processing, authorizing, and settling payment transactions. Your use of payment processing services may also be subject to the terms, policies, and requirements of the applicable Payment Processor.

Flite does not store full payment card information and does not directly process payment card transactions.

Limited Payments Agent

For the purpose of facilitating ticket transactions, Organizers appoint Flite as their limited payment collection agent. This means Flite is authorized to collect payments from Attendees on behalf of the Organizer for Event related transactions conducted through the Services.

When an Attendee successfully completes a payment through the platform, the Attendee’s payment obligation to the Organizer is considered satisfied upon the successful collection of funds through the Payment Processor.

Payment Authorization

By submitting payment information through the platform, Attendees authorize Flite and its Payment Processors to:

charge the selected payment method for the full Display Price of the transaction
process refunds when required under these Terms or the applicable refund policy
process adjustments related to disputes, chargebacks, corrections, or other transaction adjustments

If a payment method cannot be authorized or processed, the transaction may be declined or canceled.

Event Proceeds and Platform Balances

Funds collected from ticket sales may appear in the Organizer dashboard as a balance or estimated payout amount. Any such balance is provided for informational purposes only.

These funds are not a deposit account, bank account, or stored value account held for the Organizer. Organizers do not obtain ownership or control of Event proceeds until funds are successfully settled and paid out in accordance with the payout terms described in these Terms.

Flite may hold, delay, or adjust payouts where necessary for fraud prevention, risk management, chargeback protection, compliance obligations, or other operational reasons.

Offsets and Adjustments

Flite reserves the right to deduct or offset amounts owed to Flite from Event proceeds or future payouts. This may include amounts related to:

refunds issued to Attendees
chargebacks or payment disputes
processing fees or platform fees
penalties assessed by Payment Processors or card networks
mistaken payments or accounting errors
other amounts owed to Flite under these Terms

If Event proceeds are insufficient to cover such amounts, the Organizer agrees to promptly reimburse Flite upon request.

Fraud Prevention and Risk Review

Flite and its Payment Processors may review transactions for fraud prevention, security monitoring, or regulatory compliance purposes.

Transactions may be delayed, declined, reversed, or subject to additional verification if suspicious activity is detected or if required by Payment Processor policies or applicable law.

Payment Network Compliance

Users and Organizers must comply with all applicable payment network rules, including those of Visa, Mastercard, American Express, and other card networks, as well as the requirements of the applicable Payment Processor.

Failure to comply with these requirements may result in transaction restrictions, payout delays, account suspension, or termination of payment processing privileges on the platform.

Not a Financial Institution

Flite is not a bank, money transmitter, or financial institution. The Services do not provide banking services, deposit accounts, stored value accounts, or insurance protection for funds.

All payment processing and settlement services are provided by third party Payment Processors.

9. Organizer Responsibilities

Organizers are solely responsible for the Events they create, promote, manage, or sell through the Services.

Organizer Authority and Compliance

Each Organizer represents and warrants that it has all rights, licenses, permits, authority, and approvals necessary to create, promote, sell, and operate its Events and to enter into transactions with Attendees through the Services.

Organizers must comply with all Applicable Law, venue requirements, permit requirements, licensing requirements, safety requirements, consumer protection laws, marketing laws, and tax obligations relating to their Events.

Accuracy of Event Information

Organizers are solely responsible for ensuring that all Event listings, descriptions, pricing, dates, venues, performer information, age restrictions, policies, and promotional materials are accurate, complete, and not misleading.

Event Performance

Organizers are solely responsible for the planning, operation, staffing, admission, execution, postponement, cancellation, and overall performance of their Events.

Flite is not responsible for whether an Event occurs, whether it occurs as advertised, or whether an Organizer fulfills obligations to Attendees.

Organizer Relationship With Attendees

Attendees who purchase tickets or registrations to an Organizer’s Event are the Organizer’s customers with respect to that Event. The Organizer is solely responsible for delivering the advertised Event and honoring all obligations owed to Attendees, regardless of whether payout has occurred.

Prohibited Events and Transactions

Organizers may not use the Services for any unlawful, fraudulent, deceptive, prohibited, or unauthorized Event, transaction, or activity, including any transaction unrelated to a legitimate Event listed through the Services.

Flite may remove, reject, suspend, restrict, or terminate any Event or Organizer account that presents legal, regulatory, reputational, payment, or operational risk.

10. Fees and Pricing

This section describes the fees associated with use of the Services. By using the platform to create Events, sell tickets, or otherwise use the Services, you agree to pay all applicable fees described in this section.

Platform Fees

Flite may charge platform service fees for the use of the Services. Platform Fees may apply to activities including, but not limited to:

ticket sales conducted through the platform
use of event management tools
premium platform features or services
organizer tools and analytics features

Platform Fees may be incorporated into the Display Price shown to Attendees or deducted from Organizer payouts depending on the pricing configuration selected for the Event.

Payment Processing Fees

Payment Processing Fees are fees charged by Payment Processors and payment networks for processing transactions. These fees may include:

payment processing fees charged by the Payment Processor
card network fees
payment method related transaction costs
dispute or chargeback processing fees imposed by the Payment Processor

Payment Processing Fees may be included in the Display Price shown to Attendees or deducted from Organizer payouts.

Messaging and SMS Fees

Flite may provide messaging tools that allow Organizers to communicate with Attendees or promote Events, including SMS messaging functionality.

Where SMS messaging functionality is enabled for an Organizer account, Flite may charge SMS messaging fees for messages sent through the platform. These fees may apply to:

promotional SMS campaigns
event related updates sent via SMS
audience notifications or marketing messages sent using the platform

SMS messaging fees may be billed directly to the Organizer or deducted from Event proceeds or future payouts.

Flite reserves the right to enable or disable SMS messaging functionality for Organizer accounts and to modify messaging fee structures where necessary.

Marketing and Promotional Services

Flite may offer marketing, promotional, or advertising services that assist Organizers in promoting their Events. Fees may apply to services including:

promotional placements within the platform
advertising campaigns managed through the platform
marketing tools or distribution services
promotional credits or advertising spend managed by Flite

Such fees may be billed separately or deducted from Event proceeds depending on the applicable arrangement with the Organizer.

Venue and Artist Booking Services

Where Flite facilitates or supports the booking of venues, artists, talent, or other event related services, additional fees or commissions may apply. These fees may be charged separately or deducted from Event proceeds as agreed between Flite and the Organizer.

Fee Adjustments and Changes

Flite reserves the right to modify, introduce, or adjust fees associated with the Services at any time. Changes to fee structures may be communicated through the platform, email, or other reasonable means.

Continued use of the Services after fee changes take effect constitutes acceptance of the updated fee structure.

Fee Deductions

Flite may deduct applicable fees directly from Event proceeds prior to payout. Fees may also be offset against future payouts or billed directly to the Organizer where applicable.

Non Refundable Fees

Unless required by applicable law, Platform Fees, service fees, and other platform related charges may be non refundable, even if an Event ticket is refunded to an Attendee.

Payment Processing Fees and other fees imposed by Payment Processors may also be non refundable where those fees are not returned to Flite by the Payment Processor.

Taxes on Fees

Any applicable taxes imposed on fees charged by Flite may be added to the applicable charges where required by law.

Organizers remain responsible for any taxes associated with their Events as described elsewhere in these Terms.

11. Taxes

This section governs the treatment of taxes associated with Events, ticket sales, and fees processed through the Services.

Organizer Tax Responsibility

Organizers are responsible for determining, collecting, reporting, and remitting all applicable taxes associated with their Events, including but not limited to sales taxes, value added taxes, goods and services taxes, amusement taxes, or other similar transaction based taxes required under applicable law.

Organizers are also responsible for any income taxes, business taxes, or other tax obligations arising from Event proceeds received through the platform.

Flite does not provide tax advice. Organizers are encouraged to consult their own tax advisors regarding their tax obligations.

Jurisdictions Where Flite Collects and Remits Taxes

In certain jurisdictions, Flite may collect and remit applicable sales taxes or similar transaction taxes on behalf of Organizers where required by law or where Flite has determined that it will act as the collecting party.

Flite maintains a list of jurisdictions where the platform collects and remits applicable taxes on behalf of Organizers. This list may be made available through the platform or updated from time to time as tax laws and regulatory requirements evolve.

Where Flite collects and remits taxes on behalf of Organizers, the applicable tax amount may be automatically calculated and added to the Display Price presented to Attendees at checkout.

Jurisdictions Where Organizers Must Collect Their Own Taxes

In jurisdictions where Flite does not collect and remit taxes on behalf of Organizers, the Organizer remains solely responsible for determining and collecting any applicable taxes associated with ticket sales.

Organizers may use the custom fees feature within the Flite platform to add applicable taxes, including sales taxes or similar charges, to the ticket price shown to Attendees.

Organizers are responsible for ensuring that any such taxes are properly calculated, collected, reported, and remitted to the appropriate tax authorities.

Tax Information and Documentation

Flite or its Payment Processors may request tax information from Organizers in order to comply with legal, regulatory, or reporting obligations. This may include tax identification numbers, business registration information, or other tax related documentation.

Failure to provide required tax documentation may result in delayed payouts, restricted platform functionality, or account suspension.

Tax Reporting

Where required by applicable law, Flite or its Payment Processors may issue tax reporting forms to Organizers related to payments processed through the platform.

Organizers are responsible for accurately reporting all income generated through the platform and complying with all applicable tax laws.

Tax Changes

Tax laws and regulatory requirements may change over time. Flite reserves the right to update its tax collection practices, including the jurisdictions where it collects and remits taxes, in order to comply with applicable legal requirements.

12. Refund Policy Framework

This section governs refunds for tickets purchased through the Services.

Organizer Responsibility for Refunds

Each Organizer is solely responsible for determining and enforcing the refund policy for their Event. Organizers must clearly disclose their refund policy within the Event listing, ticket description, or other location provided by the platform before tickets are sold.

Organizers are responsible for honoring their stated refund policies and for fulfilling all refund obligations to Attendees in accordance with those policies and applicable law.

Flite does not guarantee refunds and is not responsible for the Organizer’s failure to provide refunds where required.

Default Refund Policy

If an Organizer does not specify a refund policy for an Event, the default policy is All Sales Are Final and Non Refundable, unless a refund is otherwise required by law.

Refund Processing

Refunds for eligible ticket purchases must be initiated through the platform where possible. Refunds will be issued to the original payment method used for the purchase unless otherwise required by the applicable Payment Processor.

Refunds may be subject to the operational limits and processing windows imposed by Payment Processors and card networks.

Non Refundable Platform Fees

Flite platform service fees are non refundable.

In the event that a ticket is refunded, the Attendee will receive a refund only for the ticket price paid to the Organizer, and not for the Flite platform service fee.

Platform service fees are retained by Flite to cover the costs associated with providing the Services, including payment processing infrastructure, transaction handling, and platform operations.

Payment Processing Fees

Payment Processing Fees charged by Payment Processors may also be non refundable where those fees are not returned by the Payment Processor.

Manual Refunds

If a refund cannot be processed through the platform due to processor limitations, expired refund windows, or other operational constraints, the Organizer remains responsible for issuing refunds to Attendees through appropriate alternative methods.

Event Cancellations

If an Event is canceled, the Organizer is responsible for communicating the cancellation to Attendees and for issuing any applicable refunds in accordance with the Organizer’s refund policy and applicable law.

Flite may assist with communication tools but is not responsible for Event cancellations or Organizer refund obligations.

Chargebacks and Refund Disputes

Attendees are encouraged to contact the Organizer first to resolve refund requests or ticket issues before initiating a chargeback or payment dispute with their financial institution.

Where a ticket has been scanned, redeemed, or otherwise used for entry to an Event, the service associated with that ticket is considered delivered.

Chargebacks initiated after the service has been delivered may be considered improper and may be disputed by Flite or the applicable Payment Processor where permitted by payment network rules.

Credits and Alternative Accommodations

An Organizer may offer credits, rescheduled tickets, or other alternative accommodations in lieu of a refund, provided that such arrangements comply with applicable laws and are clearly communicated to Attendees.

Organizers remain solely responsible for honoring any such credits or alternative accommodations.

Refund Liability

All financial liability associated with refunds, chargebacks, or payment disputes remains the responsibility of the Organizer unless otherwise required by law.

Flite reserves the right to recover refund related costs through deductions from Event proceeds, future payouts, or other recovery methods described in these Terms.

13. Chargebacks and Payment Disputes

This section governs Chargebacks, payment disputes, reversals, retrieval requests, and related transaction claims initiated by Attendees, banks, card networks, Payment Processors, or other financial institutions.

Organizer Responsibility for Chargebacks

Organizers are fully and solely responsible for all Chargebacks, payment disputes, reversals, retrieval requests, refunds, and related financial liabilities arising from transactions associated with their Events.

This responsibility includes, without limitation:

the amount of the disputed or reversed transaction
Payment Processing Fees
dispute, retrieval, investigation, or re-presentment fees
card network assessments, fines, penalties, or costs
costs incurred by Flite in responding to or managing the dispute
any related losses, expenses, or liabilities incurred by Flite or its Payment Processors

Flite’s Right, But Not Obligation, to Contest

Flite and the applicable Payment Processor may, in their discretion, investigate, respond to, contest, settle, or decline to contest any Chargeback or payment dispute.

Flite has no obligation to dispute any Chargeback or to do so in any particular manner.

Organizer Cooperation

Organizers must promptly cooperate with Flite and any Payment Processor in connection with any Chargeback or payment dispute.

Upon request, Organizers must provide complete and accurate supporting documentation, including as applicable:

proof of purchase
ticket scan or redemption records
attendance records
communications with the Attendee
Event descriptions and terms shown at purchase
refund policy disclosures
proof that the Event occurred as advertised
any additional materials requested by Flite or the Payment Processor

Failure to provide requested materials within the time requested by Flite or the Payment Processor may result in the dispute being resolved against the Organizer.

Immediate Deduction and Reserve Use

Flite may immediately deduct Chargeback related amounts from Event Proceeds, Reserves, Organizer balances, or future payouts.

If Flite is maintaining a Reserve, Flite may apply the Reserve to satisfy any actual or expected Chargeback exposure.

Negative Balances and Repayment

If the amounts due exceed available funds, the Organizer’s account may have a negative balance. The Organizer must immediately repay any negative balance owed to Flite.

Flite may recover such amounts by:

offsetting future payouts
charging payment methods or payout accounts on file where permitted
invoicing the Organizer
referring the matter to collections
pursuing legal remedies

Any unpaid amount not paid when due will accrue interest at the lesser of 1% per month or the maximum rate permitted by law.

Improper Chargebacks

Attendees are expected to attempt to resolve refund requests with the Organizer before initiating a Chargeback.

Where a ticket has been scanned, redeemed, or otherwise used to access an Event, the associated service is considered delivered. Organizers acknowledge that Chargebacks initiated after service delivery may be improper and may be contested where permitted by card network rules.

Excessive Chargebacks

Excessive Chargeback rates, dispute rates, refund rates, or related risk indicators may result in:

payout delays
payout holds
increased Reserves
restrictions on Event listings
restrictions on payment processing
suspension or termination of the Organizer’s account

Flite may take any action it reasonably deems necessary to manage Chargeback risk and comply with Payment Processor or card network requirements.

14. Payouts

This section governs how Event proceeds are settled and paid to Organizers.

Payout Eligibility

In order to receive payouts from ticket sales, Organizers must complete all onboarding and verification procedures required by Flite and the applicable Payment Processor.

These requirements may include providing:

identity verification documentation
business registration information where applicable
tax identification information
valid payout banking details
any additional documentation required for fraud prevention, regulatory compliance, or Payment Processor requirements

Flite may delay, restrict, or suspend payouts until all required verification procedures have been successfully completed.

Payout Schedule

Event proceeds are typically paid out after the Event has concluded and may be initiated within five business days following the Event date, unless otherwise specified by Flite.

Actual timing of funds received by the Organizer may vary depending on banking systems, Payment Processor settlement timelines, and other operational factors.

Flite reserves the right to modify payout schedules for operational, regulatory, or risk management purposes.

Payout Adjustments

All payouts are subject to adjustments prior to settlement. Flite may deduct the following amounts from Event proceeds before issuing payouts:

Platform Fees
Payment Processing Fees
refunds issued to Attendees
chargebacks or payment disputes
card network or processor penalties
messaging or SMS fees
marketing or promotional service fees
taxes collected or remitted where required
accounting corrections or mistaken payments
any other amounts owed to Flite under these Terms

Flite may also offset these amounts against future payouts where necessary.

Payout Holds and Reserves

Flite reserves the right to hold, delay, or reserve funds where necessary to manage financial risk or comply with legal obligations.

Circumstances that may result in payout holds or reserves include:

suspected fraudulent activity
elevated chargeback or refund rates
incomplete account verification
payment processor investigations
regulatory or compliance requirements
unusually large transaction volumes or high risk Events

Flite may establish rolling reserves or delayed settlement periods for certain Organizers or Events where risk management requires additional safeguards.

Failed Payouts

If a payout fails due to incorrect banking information, closed accounts, or other payout errors, Flite may delay settlement until the Organizer provides valid payout details.

Flite is not responsible for payout delays resulting from incorrect or incomplete information provided by the Organizer.

Negative Balances

If refunds, chargebacks, penalties, or other adjustments exceed available Event proceeds, the Organizer’s account may have a negative balance.

Organizers are responsible for repaying any negative balance owed to Flite. Flite may recover these amounts by:

offsetting future payouts
charging a payment method on file where permitted
invoicing the Organizer directly
pursuing collection or legal remedies where necessary

Organizers agree to repay outstanding balances within 7 days of written notice from Flite.

Final Settlement Adjustments

Payouts remain subject to adjustment after settlement if refunds, disputes, or transaction corrections occur after funds have been distributed.

Flite reserves the right to recover such amounts from future payouts or directly from the Organizer as permitted under these Terms.

15. Messaging and Communications Compliance

Flite may provide tools that allow Organizers and the platform to communicate with Attendees regarding Events and related activities.

Platform Communications

By creating an account or purchasing tickets through the Services, Users agree that Flite may send communications related to their use of the platform. These communications may include:

transaction confirmations
ticket delivery notifications
event updates or schedule changes
account notices or security alerts
operational updates related to the platform

Such communications may be delivered through email, SMS, push notifications, in app notifications, or other communication channels associated with the user’s account.

Organizer Communications

Organizers may use communication tools provided by the platform to contact Attendees regarding their Events. These communications may include:

event updates or important notices
logistical information related to the Event
reminders about upcoming Events
marketing or promotional messages where permitted

Organizers are responsible for ensuring that all communications sent through the platform comply with applicable laws and regulations governing electronic communications and marketing, including laws related to consent, opt out rights, and message content.

SMS Messaging

Where SMS messaging functionality is enabled for an Organizer account, messages may be sent to Attendees who have provided a valid phone number and have consented to receive such communications where required by law.

Organizers must use SMS messaging responsibly and in compliance with all applicable messaging regulations, including requirements related to user consent, opt out mechanisms, and frequency limitations.

Flite reserves the right to restrict, suspend, or disable SMS messaging functionality where misuse, excessive messaging, or regulatory risk is detected.

SMS messaging fees may apply as described in the Fees and Pricing section of these Terms.

Opt Out and User Preferences

Attendees may manage their communication preferences through the platform where available. Users may opt out of certain types of promotional communications, including SMS marketing messages, in accordance with applicable law.

Operational communications related to transactions, account activity, or Event logistics may still be sent where necessary to fulfill the Services.

Compliance With Messaging Laws

Organizers and Users agree to comply with all applicable laws governing electronic communications and marketing, including but not limited to laws regulating unsolicited messaging, marketing communications, and consumer consent requirements.

Flite may monitor messaging activity on the platform and may suspend or restrict messaging capabilities if misuse or non compliance is detected.

Platform Monitoring

Flite reserves the right to review, monitor, or restrict communications sent through the platform where necessary to enforce these Terms, comply with legal obligations, or protect the safety and integrity of the Services.

16. Data Ownership and Privacy

This section governs the ownership, use, and handling of data collected through the Services.

Privacy Policy

Flite collects, uses, stores, and processes personal information in accordance with the Flite Privacy Policy, which is incorporated into these Terms by reference.

By accessing or using the Services, you acknowledge that you have reviewed and understand the practices described in the Privacy Policy.

Ownership of Platform Data

Flite retains all rights, title, and interest in and to the Services and all data generated through the operation of the platform, including but not limited to:

platform analytics
usage statistics
aggregated event performance data
system generated operational data
anonymized or de identified user data

Flite may use such data for purposes including platform improvement, analytics, product development, fraud prevention, and business operations.

Organizer Access to Attendee Data

Organizers may receive certain information about Attendees who register for or purchase tickets to their Events. This information may include:

name
email address
phone number where provided
ticket purchase details
other information submitted by the Attendee during registration Organizers may use Attendee information solely for purposes directly related to the Event, including:
communicating event related updates
managing event logistics
providing event related services

Organizers may not use Attendee data obtained through the platform for unrelated marketing, resale, data harvesting, or other unauthorized purposes.

Restrictions on Data Use

Users agree not to:

copy, extract, or scrape data from the platform
build or compile databases of users or events using the Services
sell or transfer user data obtained through the platform
use platform data for unsolicited marketing or outreach unrelated to Events

Unauthorized use of platform data may result in account suspension, termination, or legal action.

Data Security

Flite implements reasonable administrative, technical, and organizational safeguards designed to protect personal information and platform data from unauthorized access, misuse, or disclosure.

However, no internet based service can guarantee complete security. Users acknowledge that the transmission and storage of information over the internet involves inherent risks.

Data Retention

Flite retains user data only for as long as necessary to:

provide the Services
comply with legal and regulatory obligations
resolve disputes
enforce these Terms
maintain business and operational records

Certain transactional or financial records may be retained for longer periods where required by law.

International Data Transfers

Users acknowledge that personal data may be transferred to and processed in jurisdictions where Flite or its service providers operate. These jurisdictions may have different data protection laws than the user’s location.

Flite takes reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws.

Compliance With Data Protection Laws

Users, including Organizers, agree to comply with all applicable data protection and privacy laws when using the Services, including laws governing the collection, storage, and use of personal data.

Organizers are responsible for ensuring that their use of Attendee information complies with applicable privacy and marketing laws.

Data Processing Agreements

Where required by applicable law, Flite may enter into separate data processing agreements with Organizers or business users governing the processing of personal data in connection with the Services.

17. User Content and Intellectual Property

This section governs the ownership, use, and protection of content submitted to or made available through the Services.

Ownership of the Services

Flite and its licensors retain all rights, title, and interest in and to the Services, including the platform, software, technology, design, user interfaces, trademarks, branding, and all related intellectual property.

Except for the limited rights expressly granted in these Terms, no rights or licenses are granted to Users in relation to the Services or Flite’s intellectual property.

Users may not copy, modify, distribute, reverse engineer, or create derivative works from the Services without Flite’s prior written consent.

User Content

Users may submit, upload, publish, or transmit content through the Services, including but not limited to:

event titles and descriptions
images, videos, and promotional materials
event schedules and ticket details
communications with Attendees
other materials related to Events

All such materials are referred to as User Content.

Users retain ownership of any intellectual property rights they hold in their User Content.

License to Flite

By submitting or publishing User Content through the Services, you grant Flite a worldwide, non exclusive, royalty free, transferable, sublicensable license to use, reproduce, display, distribute, modify, and promote such User Content for purposes related to operating and promoting the Services.

This license allows Flite to:

display Events within the platform
promote Events through discovery features and marketing channels
reproduce content in connection with platform operations
adapt content to fit platform formats or technical requirements

This license remains in effect for as long as the content is made available through the Services.

Organizer Representations

Organizers represent and warrant that they have all necessary rights, licenses, and permissions to upload and use any User Content submitted to the platform.

Organizers agree that their User Content does not:

infringe the intellectual property rights of any third party
violate any laws or regulations
contain misleading, fraudulent, or unlawful material
include content for which they do not have proper authorization

Content Removal

Flite reserves the right to review, remove, or restrict access to any User Content that violates these Terms, applicable law, or platform policies.

Flite may remove or modify content where necessary to protect the platform, comply with legal obligations, or prevent harm to users.

Copyright and Intellectual Property Claims

Flite respects the intellectual property rights of others. If you believe that content on the platform infringes your copyright or other intellectual property rights, you may submit a written notice to Flite identifying the allegedly infringing material.

Flite may remove or disable access to allegedly infringing content while investigating such claims.

Feedback

If you submit feedback, suggestions, or ideas regarding the Services, you grant Flite a perpetual, irrevocable, worldwide, royalty free license to use and incorporate such feedback into the Services without compensation or attribution.

18. Platform Monitoring and Enforcement

Flite reserves the right to monitor activity on the platform to protect the integrity, security, and lawful operation of the Services.

Monitoring of Platform Activity

Flite may monitor the use of the Services for purposes including:

detecting fraud or suspicious activity
enforcing these Terms and platform policies
maintaining system security and platform performance
complying with legal and regulatory obligations
protecting the rights and safety of Users and third parties

Monitoring may include review of account activity, event listings, communications sent through the platform, transaction activity, and other interactions with the Services.

Investigation of Violations

If Flite believes that a User has violated these Terms or applicable law, Flite may investigate the matter and take appropriate action.

Such investigations may include requesting additional information or documentation from the User, reviewing transaction records, or cooperating with Payment Processors or other service providers involved in the transaction.

Users agree to cooperate with any reasonable investigation conducted by Flite.

Enforcement Actions

If Flite determines that a violation has occurred, Flite may take any action it reasonably determines is necessary to protect the platform or its Users. Such actions may include:

removing or modifying User Content
canceling or restricting Event listings
issuing warnings to Users
restricting platform features
suspending or terminating accounts
withholding or adjusting payouts
reporting suspected unlawful activity to appropriate authorities

Flite may take enforcement action with or without prior notice where necessary to protect the platform or comply with legal obligations.

Cooperation With Authorities

Flite may cooperate with law enforcement agencies, regulatory authorities, and other third parties in connection with investigations of suspected unlawful activity or violations of these Terms.

Flite may disclose account information, transaction records, or other relevant information where required by law or where reasonably necessary to investigate potential violations.

Preservation of Rights

The exercise of monitoring or enforcement rights by Flite does not create any obligation for Flite to monitor the Services or enforce these Terms in every instance.

Flite reserves all rights and remedies available under these Terms and applicable law.

19. Termination and Suspension

This section governs the circumstances under which Flite may suspend or terminate access to the Services.

Termination by Users

Users may stop using the Services at any time. If you wish to close your account, you may do so through the account settings where available or by contacting Flite support.

Termination of an account does not relieve the User of any obligations or liabilities incurred prior to the date of termination.

Suspension or Termination by Flite

Flite reserves the right to suspend, restrict, or terminate access to the Services at its discretion where it determines that such action is necessary to protect the platform, comply with legal obligations, or enforce these Terms.

Circumstances that may result in suspension or termination include, but are not limited to:

violation of these Terms or other platform policies
fraudulent, deceptive, or unlawful activity
misuse of the Services or platform features
failure to provide required verification or documentation
excessive chargebacks or payment disputes
actions that create risk for the platform, Payment Processors, or other Users
attempts to circumvent platform safeguards or restrictions

Flite may take such action with or without prior notice where necessary to protect the platform or its Users.

Event Cancellation or Removal

Flite reserves the right to remove, suspend, or cancel Event listings that violate these Terms, applicable law, or platform policies.

Removal of an Event listing does not relieve the Organizer of any obligations owed to Attendees, including obligations related to refunds where required.

Effect of Suspension

During a period of suspension, Users may lose access to some or all platform features, including the ability to create Events, communicate with Attendees, receive payouts, or access account information.

Flite may continue to hold funds associated with the account where necessary to resolve refunds, chargebacks, or other outstanding obligations.

Effect of Termination

Upon termination of an account:

the User’s right to access or use the Services will immediately cease
Flite may disable access to the account and related platform features
Event listings may be removed or restricted
outstanding financial obligations between the User and Flite will remain enforceable

Survival

Any provisions of these Terms that by their nature should survive termination will remain in effect after termination of the account. This includes, but is not limited to, provisions related to fees, refunds, chargebacks, payouts, intellectual property, indemnification, limitation of liability, and dispute resolution.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Flite and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Services.

This limitation applies regardless of the legal theory under which such damages are sought and even if Flite has been advised of the possibility of such damages.

No Liability for Event Execution

Flite provides a platform that enables Organizers to create and manage Events and enables Attendees to discover and purchase tickets. Flite does not organize, host, promote, or operate Events listed on the platform.

Accordingly, Flite is not responsible for:

the accuracy of Event descriptions or promotional materials
the quality, safety, legality, or execution of Events
cancellations, delays, or changes to Events
the actions or omissions of Organizers, venues, performers, or other third parties involved in Events

Any disputes relating to the operation or performance of an Event are between the Organizer and the Attendee.

Platform Availability

Flite does not guarantee that the Services will be uninterrupted, secure, or error free. Flite will not be liable for any damages resulting from temporary interruptions, system failures, delays, or technical issues affecting the availability of the platform.

Third Party Services

The Services may integrate with third party platforms, including Payment Processors, messaging providers, marketing tools, and other external services.

Flite is not responsible for the performance, reliability, or actions of any third party services or providers.

Maximum Liability

To the fullest extent permitted by law, the total aggregate liability of Flite arising out of or relating to the Services or these Terms will not exceed the greater of:

the total amount of Platform Fees paid to Flite by the User during the twelve months preceding the event giving rise to the claim, or
one hundred United States dollars (USD $100)

This limitation applies regardless of the form of action, whether based on contract, tort, negligence, strict liability, or otherwise.

Applicability

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations described in this section will apply to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Flite, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use of the Services
your violation of these Terms or any applicable law or regulation
any Event created, hosted, promoted, or operated by you as an Organizer
any dispute between you and an Attendee or other User
your User Content or materials submitted through the platform
your misuse of data obtained through the Services
your failure to comply with applicable tax, consumer protection, or marketing laws

Organizer Indemnification

If you are an Organizer, you further agree to indemnify and hold harmless Flite from and against any claims or liabilities arising from or related to:

the organization, promotion, or execution of your Event
cancellations, postponements, or changes to your Event
injuries, damages, or losses occurring in connection with your Event
refund requests, chargebacks, or payment disputes related to your Event
violations of venue rules, permits, licensing requirements, or applicable laws
any advertising, promotional, or marketing materials associated with your Event

Organizers are solely responsible for ensuring that their Events comply with all applicable laws, regulations, permits, and safety requirements.

Defense of Claims

Flite reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to cooperate fully with Flite in the defense of such claims.

You may not settle any claim that affects Flite without Flite’s prior written consent.

Survival

The obligations set forth in this section will survive termination of your use of the Services or termination of these Terms.

22. Dispute Resolution

This section governs how disputes between Users and Flite will be resolved. Please read it carefully. It affects your legal rights, including your right to file a lawsuit in court and your right to participate in a class action.

Informal Resolution

Before initiating arbitration, litigation, or any other formal proceeding, you and Flite agree to first attempt to resolve any dispute informally and in good faith.

A party seeking to raise a dispute must first send written notice to the other party describing:

the name and contact information of the complaining party
the factual basis of the dispute
the specific claim or claims being asserted
the relief sought

You must send any notice to Flite at success@flite.city and, if requested by Flite, by mail to the address listed in these Terms.

The parties agree to attempt informal resolution for at least 30 days after receipt of a valid notice before filing arbitration or any other proceeding, unless a longer period is required by applicable law.

Compliance with this informal resolution process is a condition precedent to commencing arbitration or litigation, except for claims that qualify for small claims court or claims seeking emergency injunctive relief.

Agreement to Arbitrate

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any Event, any transaction processed through the Services, or the relationship between you and Flite will be resolved exclusively by final and binding arbitration, rather than in court.

This arbitration agreement applies to claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and applies whether the claim arose before or after your acceptance of these Terms.

Waiver of Jury Trial

To the fullest extent permitted by law, you and Flite knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Services.

Arbitration Rules and Forum

Arbitration will be administered by the American Arbitration Association under its applicable consumer or commercial arbitration rules, as determined by the AAA and the nature of the dispute.

Unless otherwise required by applicable law or agreed by the parties, arbitration will take place in New York, New York, or may be conducted remotely by video, telephone, or written submissions as permitted by the applicable rules.

The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that any dispute relating to the enforceability of the class action waiver below shall be decided only by a court of competent jurisdiction.

Class Action Waiver

To the fullest extent permitted by law, you and Flite agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, coordinated, or representative proceeding.

The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, or representative proceeding.

Exceptions

Nothing in this section prevents either party from:

bringing an individual claim in small claims court where permitted
seeking temporary, preliminary, or injunctive relief in court to protect intellectual property, confidential information, or platform security
pursuing claims that cannot legally be subject to arbitration

Governing Law

These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of New York, without regard to conflict of law principles, except to the extent federal arbitration law governs the interpretation or enforcement of this Section 22.

Venue for Non-Arbitrable Claims

Where arbitration does not apply, the parties agree that any action arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in New York, New York, and each party consents to the personal jurisdiction and venue of those courts.

Time Limitation for Claims

To the fullest extent permitted by law, any claim arising out of or relating to these Terms or the Services must be filed within one year after the claim arose, or it will be permanently barred.

Survival

This Section 22 survives termination of these Terms, closure of an account, and cessation of use of the Services.

23. Regional Terms

Certain provisions of these Terms may vary depending on the jurisdiction in which a User is located or where an Event takes place. The following regional terms apply in addition to the other provisions of these Terms.

Where a conflict exists between these Regional Terms and the general provisions of the Terms, the Regional Terms will control for Users located in the applicable jurisdiction.

United States

For Users located in the United States, these Terms are governed by the laws of the State of New York as described in the Dispute Resolution section.

Certain consumer protection laws in the United States may grant Users additional rights that cannot be waived by contract. Nothing in these Terms is intended to limit any rights that cannot legally be limited under applicable law.

Flite may collect and remit applicable sales or transaction taxes in certain jurisdictions where required by law. In jurisdictions where Flite does not collect such taxes, Organizers remain responsible for collecting and remitting applicable taxes as described in the Taxes section.

Canada

Users located in Canada may be subject to additional consumer protection and privacy requirements under Canadian federal and provincial laws.

Nothing in these Terms is intended to limit any rights granted to Canadian consumers under applicable consumer protection laws that cannot be waived by contract.

Organizers operating Events in Canada are responsible for ensuring compliance with all applicable Canadian laws, including consumer protection laws, tax laws, and regulations governing electronic communications.

India

For Users located in India, Flite processes personal data in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 where applicable.

Flite may transfer and process personal data outside India where necessary to operate the Services. Such transfers will be conducted in accordance with applicable data protection requirements.

Where required by applicable law, Users located in India may contact Flite regarding data protection or grievance matters using the contact information provided in these Terms or the Privacy Policy.

Any disputes involving Users located in India may be subject to applicable Indian consumer protection or data protection laws to the extent required by law.

International Users

Users accessing the Services from jurisdictions outside the United States acknowledge that the platform may be operated and hosted in the United States or other jurisdictions.

Users are responsible for complying with all applicable local laws governing their use of the Services.

Flite makes no representation that the Services are appropriate or available for use in all jurisdictions. Access to the Services from territories where the Services or their use would be unlawful is prohibited.

24. Miscellaneous

This section contains general legal provisions that apply to these Terms.

Entire Agreement

These Terms, together with any policies incorporated by reference including the Privacy Policy and any applicable platform policies, constitute the entire agreement between you and Flite regarding the use of the Services and supersede any prior agreements, communications, or understandings relating to the subject matter of these Terms.

Amendments

Flite reserves the right to modify or update these Terms at any time. When changes are made, Flite may provide notice through the platform, by email, or through other reasonable means.

Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms.

Assignment

Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of Flite.

Flite may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

Force Majeure

Flite will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond Flite’s reasonable control. Such events may include natural disasters, acts of government, war, terrorism, labor disputes, internet service disruptions, power failures, or failures of third party service providers.

Waiver

Failure by Flite to enforce any provision of these Terms will not constitute a waiver of that provision or of the right to enforce it in the future.

Any waiver of rights must be made in writing and signed by an authorized representative of Flite.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary so that the remaining provisions of the Terms remain in full force and effect.

Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between Flite and any User.

Organizers operate independently and are solely responsible for their Events.

Notices

Flite may provide notices to Users through the platform, by email, or through other communication channels associated with the user’s account.

Users agree that electronic communications satisfy any legal requirement that notices be provided in writing.

Contact Information

If you have questions regarding these Terms or the Services, you may contact Flite at:

Flite City Corporation
1521 Concord Pike, Suite 201
Wilmington, Delaware 19803
Email: success@flite.city

EVENTS

CONTACT