Account Registration

• You must be at least 18 years old to create an account as an Organizer.
• Attendees must be at least 13 years old and may only purchase tickets for age-appropriate events.
• By creating an account, you represent that the information you provide is accurate, current, and complete.

User Responsibilities

• You are responsible for providing accurate and complete information during the registration process.
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You agree to promptly update any information that changes to keep your account information accurate and current.
• You are responsible for all activities that occur under your account. Flite is not liable for any loss or damage arising from unauthorized use of your account.

Account Security

• You must notify Flite immediately of any unauthorized use of your account or any other breach of security.
• Flite reserves the right to suspend or terminate your account if you provide inaccurate, incomplete, or outdated information, or if we suspect unauthorized use of your account.

Prohibited Activities

• It is a violation of these Terms to submit inauthentic information for account registration or maintenance, create or control more than one account without express written authorization, or allow any other person to use your account to participate in or otherwise use the Services.
• You may not use the Services to engage in any illegal or fraudulent activities, or in violation of any local, state, national, or international laws.

Sub-Users and Sub-Accounts

• If Flite provides the ability to implement certain permissions within your account to third parties, including "sub-users" or "sub-accounts," you are solely responsible for all activity that occurs under your account, including actions by sub-users.
• All rules applicable to your account will apply to all third parties to whom you grant access to your account.

Dispute Resolution

• In case of a dispute between two or more persons or entities regarding account ownership, Flite will be the sole arbiter of that dispute, and its decision will be final and binding.

Use of the Website and Services

Permitted Uses

• You may use the Flite website and services for lawful purposes and in accordance with these Terms.
• You agree to use the website and services only for the purposes intended by Flite and as permitted by these Terms and any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions.

Prohibited Uses

• You agree not to engage in any activity that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website and services.
• You may not use the website to promote, organize, or host events that are illegal or involve any illegal activities, including but not limited to events that violate local, state, national, or international laws, regulations, or ordinances.
• You may not upload, post, email, transmit, or otherwise make available any content that:
  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;
  • You do not have a right to make available under any law or under contractual or fiduciary relationships;
  • Infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
  • Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

User Conduct and Obligations

• You agree to comply with all applicable laws, rules, and regulations in connection with your use of the website and services.
• You agree not to:
  • Impersonate any person or entity, including but not limited to a Flite official, forum leader, guide, or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the website;
  • Interfere with or disrupt the website or servers or networks connected to the website, or disobey any requirements, procedures, policies, or regulations of networks connected to the website.

Event Management

Guidelines for Event Organizers

• Organizers must ensure that all events comply with applicable laws, regulations, and ordinances.
• Organizers are responsible for accurately describing their events, including but not limited to the date, time, location, and any restrictions or requirements for attendance.
• Organizers must not engage in any activity that could damage the reputation or operations of Flite or its users.

Policies on Illegal or Prohibited Events

• It is strictly prohibited to use the Flite platform to promote, organize, or host events that involve illegal activities, including but not limited to:
  • Events that promote violence, discrimination, or hate speech;
  • Events involving illegal substances or activities;
  • Events that violate intellectual property rights or privacy laws.
• Flite reserves the right to remove any event that violates these guidelines and to suspend or terminate the account of the organizer responsible.

Compliance and Cooperation

• Organizers must ensure compliance with all applicable laws, including obtaining any necessary permits, licenses, or approvals required for their events.
• Organizers must cooperate fully with Flite in any investigation of suspected violations of these Terms or applicable laws.

Payout Procedures

• All ticket revenue is collected via Flite's Stripe parent account. Hosts use Stripe Connect to link their accounts as vendors on Flite.
• Ticket purchases are processed through Flite, which retains the processing fee and distributes the ticket earnings based on the commission rates set by the host.
• Hosts and influencers receive their respective portions of the earnings. Flite issues W2 and 1099 forms as necessary at the end of the financial year.
• In case of event refunds, the host is responsible for reimbursing Flite for any applicable Stripe fees to ensure Flite's earnings for that event net to $0.00.

Disputed Transactions

• Managing disputes with attendees is the responsibility of the host. Flite will assist by providing evidence and support, but the final responsibility lies with the host.
• Flite will submit evidence on the host's behalf in the event of a disputed transaction. The host can also provide additional evidence through the dispute dashboard in their host profile.
• If the host wins the dispute, Flite will return the ticket amount earned to the host, less the $15 Stripe dispute fee. If the host loses the dispute, their Flite account will be debited the full amount charged by Stripe, including any applicable fees for that dispute.

Event Cancellation and Refunds

• By default, all tickets sold on Flite are non-refundable unless refunded by the host. Attendees must contact the host directly for any refund requests.
• If a host refunds the entirety of an event, they are required to pay Flite any applicable Stripe fees to ensure Flite's earnings for that event net to $0.00.

Communication with Attendees

• Organizers must use the communication tools provided by Flite, including SMS, email, and push notifications, in accordance with these Terms and applicable laws.
• Attendees are opted in to receive messages from the host when purchasing tickets and may optionally opt-in to receive messages from Flite about features and opportunities. Flite will not market one host's event to the user data of another host.

Payments and Fees

Payment Processing through Stripe

• All financial transactions on Flite are processed through Stripe. By using Flite's services, you agree to comply with Stripe's terms and conditions.
• Flite collects all ticket revenue via its Stripe parent account. Hosts use Stripe Connect to link their accounts as vendors on Flite.

Fees and Charges

• Flite charges a standard processing fee of 15% for each ticket sold, which is charged fully to the attendee. This fee is retained by Flite.
• The specific fees charged by Flite may vary based on differing agreements with different hosts. These fees are disclosed during the ticket purchase process.
• Flite retains the processing fee and distributes the remaining ticket earnings to the host and, if applicable, to influencers based on commission rates set by the host.

Payout Procedures

• Ticket earnings are distributed to hosts and influencers through Stripe Connect. Flite retains the processing fee and distributes the remaining earnings based on the agreed-upon commission rates.
• Flite issues W2 and 1099 forms to users as necessary at the end of the financial year.

Refund Policies

• By default, all tickets sold on Flite are non-refundable unless refunded by the host. Attendees must contact the host directly for any refund requests.
• If a host decides to refund the entirety of an event, they are required to pay Flite any applicable Stripe fees to ensure Flite's earnings for that event net to $0.00.

Disputed Transactions

• Hosts are responsible for managing disputes with attendees. Flite will assist by providing evidence and support, but the final responsibility lies with the host.
• Flite will submit evidence on the host's behalf in the event of a disputed transaction. The host can also provide additional evidence through the dispute dashboard in their host profile.
• If the host wins the dispute, Flite will return the ticket amount earned to the host, less the $15 Stripe dispute fee. If the host loses the dispute, their Flite account will be debited the full amount charged by Stripe, including any applicable fees for that dispute.

Late Charge Policy

• Event hosts have the right to charge attendee cards at a later date based on the description and type of approval required for the event. By registering for an event, attendees consent to any such charges.

Refunds and Cancellations

Refund Policies

• By default, all tickets sold on Flite are non-refundable unless explicitly refunded by the host. Attendees must contact the host directly for any refund requests.
• Hosts are encouraged to clearly communicate their refund policies to attendees before the purchase is made.

Host Responsibilities

• If a host decides to refund the entirety of an event, they are required to pay Flite any applicable Stripe fees to ensure Flite's earnings for that event net to $0.00.
• Hosts must process refunds promptly and inform attendees about the status of their refund requests.

Cancellation by Hosts

• Hosts must notify attendees as soon as possible if an event is canceled. Flite will assist in communicating with attendees but is not responsible for issuing refunds unless the host explicitly authorizes Flite to do so.
• If an event is canceled, the host is responsible for refunding attendees and covering any Stripe fees associated with the refund process.

Chargebacks and Withholding of Funds

• In the case of chargebacks or other payment disputes, Flite reserves the right to withhold funds from the host until the issue is resolved.
• If funds are unavailable in the Flite account to cover the chargeback, Flite will charge the host's Stripe Connect account for the disputed amount.

Force Majeure

• Flite and hosts are not liable for any failure to perform their obligations if such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service, or any other circumstances beyond their reasonable control.

Dispute Management

• In the event of a dispute regarding a refund or cancellation, the host is responsible for resolving the issue with the attendee. Flite will provide assistance and support but the final responsibility lies with the host.
• Disputes should be resolved in a timely and fair manner to maintain trust and satisfaction among attendees.

Communication with Attendees

• Hosts must use Flite's communication tools to inform attendees about cancellations, refunds, or any changes to the event.
• Attendees are opted in to receive messages from the host regarding their event and may optionally opt-in to receive messages from Flite about features and opportunities.

Communications

Consent to Receive Communications

• By creating an account on Flite, you consent to receive communications from Flite and event hosts. These communications may include, but are not limited to, emails, SMS messages, and push notifications related to your account, events, and promotional offers.

Communication Tools

• Flite provides tools for hosts to communicate with attendees via SMS, email, and push notifications. These tools must be used in accordance with these Terms and applicable laws.
• Flite will not market one host's event to the user data of another host.

Opt-Out Mechanisms

• Attendees have the option to opt-out of receiving communications from hosts and Flite. To opt-out, attendees can follow the instructions provided in the communication or adjust their communication preferences in their account settings.
• Opting out of host communications does not affect communications directly related to ticket purchases or event updates.

Host Communication Responsibilities

• Hosts are responsible for ensuring that their communications comply with applicable laws and regulations, including but not limited to CAN-SPAM, GDPR, and CCPA.
• Hosts must provide a clear and easy method for attendees to opt-out of communications.

Flite Communication Responsibilities

• Flite will handle attendee data in accordance with the Flite Privacy Policy. Flite will not share attendee data with third parties for marketing purposes without explicit consent.
• Flite may send communications to attendees regarding features, opportunities, and other relevant information about Flite services.

Event Updates and Notifications

• Attendees are opted in to receive messages from the host when purchasing tickets. These messages may include event updates, changes, cancellations, and other important information.
• Hosts must use Flite's communication tools to keep attendees informed about any updates or changes to their events.

Intellectual Property

Ownership of Content

• All content, design, graphics, text, software, and other materials on the Flite website and services (collectively, "Content") are the property of Flite or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.
• You may not use, reproduce, modify, distribute, or display any part of the Content without the prior written consent of Flite, except as expressly authorized in these Terms.

License to Use the Services

• Flite grants you a limited, non-exclusive, non-transferable, revocable license to access and use the website and services for your personal and commercial purposes, subject to these Terms.
• This license does not allow you to:
  • Reproduce, modify, distribute, or display any part of the Content except as permitted under these Terms;
  • Use any data mining, robots, or similar data gathering or extraction methods;
  • Use the website or services to violate any applicable laws or regulations.

User-Generated Content

• You may submit, post, or upload content (such as event descriptions, photos, or reviews) to the Flite website ("User-Generated Content"). By doing so, you grant Flite a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, and display your User-Generated Content in connection with the operation of the website and services.
• You represent and warrant that:
  • You own or have the necessary rights and permissions to use and license the User-Generated Content;
  • The User-Generated Content does not violate any laws, regulations, or third-party rights, including but not limited to intellectual property rights, privacy rights, and publicity rights;
  • The User-Generated Content does not contain any defamatory, obscene, or otherwise unlawful material.

Removal of Content

• Flite reserves the right to remove any Content or User-Generated Content that violates these Terms or is otherwise objectionable, in its sole discretion.
• Flite may also suspend or terminate your access to the website and services if you violate these Terms or infringe the intellectual property rights of others.

Feedback

• If you provide Flite with any feedback or suggestions regarding the website or services ("Feedback"), you hereby assign to Flite all rights in such Feedback and agree that Flite shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Flite will treat any Feedback you provide as non-confidential and non-proprietary.

Data Privacy and Security

Overview of Data Collection and Use

• Flite collects and uses personal information in accordance with its Privacy Policy. By using the Flite website and services, you consent to the collection and use of your information as described in the Privacy Policy.

Types of Data Collected

• Flite collects various types of data, including but not limited to:
  • Personal information such as name, email, phone number, and gender.
  • Payment information collected via Stripe.
  • Event-related information such as event preferences, tickets purchased, and event attendance history.
  • Device and usage information such as IP address, browser type, operating system, and usage patterns when you access the website.

Data Encryption and Security Measures

• Flite implements industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
• All data transmitted between your browser and the Flite website is encrypted using Secure Socket Layer (SSL) technology.
• Despite these measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, while Flite strives to protect your personal information, it cannot guarantee absolute security.

User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.
• You must notify Flite immediately of any unauthorized use of your account or any other breach of security.

Data Ownership by Hosts

• All data collected and/or imported by a host is the property of that host. Flite will not use or access this data without authorization from the host, except as necessary to provide the services or as required by law.

Third-Party Service Providers

• Flite may engage trusted third-party service providers to perform functions and services on its behalf, such as payment processing, data storage, and analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Requirements

• Flite may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect its rights, privacy, safety, or property, as well as those of its users.

User Rights and Choices

• You have certain rights regarding the personal information Flite holds about you, including the right to access, update, and delete your information. You can manage your preferences and exercise your rights by contacting Flite directly.

Dispute Resolution

Governing Law

• These Terms and any dispute arising out of or related to them or the use of the Flite website and services will be governed by and construed in accordance with the laws of the state in which Flite is headquartered, without regard to its conflict of law principles.

Informal Resolution

• Before initiating any formal dispute resolution process, you agree to first contact Flite at team@flite.city and provide a written description of your issue, including all relevant details and your desired resolution. Flite will attempt to resolve the issue through informal negotiation within 30 days of receiving your written notice.

Binding Arbitration

• If the dispute cannot be resolved informally, you and Flite agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with these Terms through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
• The arbitration will be conducted in the county where Flite is headquartered, unless both parties agree to a different location. The arbitrator's decision will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Class Action Waiver

• You and Flite agree that any arbitration will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
• If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section will be null and void.

Injunctive Relief

• Notwithstanding the foregoing, you and Flite both agree that either party may bring suit in court seeking injunctive or other equitable relief for any infringement or other misuse of intellectual property rights.

Limitation Period

• Any claim arising out of or related to these Terms or the use of the Flite website and services must be filed within one (1) year after the cause of action arose. If a claim is not filed within this period, it is permanently barred.

Costs of Arbitration

• Each party will be responsible for their own costs and fees associated with the arbitration, except as otherwise required by the AAA's Commercial Arbitration Rules.

Changes to Dispute Resolution Terms

• Flite reserves the right to update or modify this Dispute Resolution section, including the arbitration provision, at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website and services after any changes have been made constitutes your acceptance of the changes. If you do not agree to the changes, you must cease using the website and services.

Modifications to Services and Terms

Right to Modify Services

• Flite reserves the right to modify or discontinue, temporarily or permanently, the website or any services provided through the website, with or without notice. Flite will not be liable to you or to any third party for any modification, suspension, or discontinuation of the website or services.

Changes to Terms

• Flite may update or revise these Terms at any time. If Flite makes any material changes, it will notify you by posting the updated Terms on the website or through other communications.
• Your continued use of the website and services after any changes to the Terms signifies your acceptance of the updated Terms. If you do not agree to the changes, you must cease using the website and services.

Notice of Changes

• Flite will provide notice of any material changes to these Terms by posting the updated Terms on the website and indicating the date of the latest revision. You are responsible for regularly reviewing these Terms to stay informed of any updates.

Effective Date of Changes

• Any changes to these Terms will be effective immediately upon posting on the website, unless otherwise stated in the notice. Your continued use of the website and services after the effective date of the changes constitutes your acceptance of the changes.

Entire Agreement

• These Terms, along with the Privacy Policy and any other agreements or policies incorporated by reference, constitute the entire agreement between you and Flite regarding the use of the website and services. Any prior agreements, understandings, or representations, whether oral or written, are superseded by these Terms.

Severability

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

No Waiver

• Flite's failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Flite.

Assignment

• You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Flite. Flite may assign or transfer its rights and obligations under these Terms without restriction.

Miscellaneous

Age Restrictions

• You must be at least 18 years old to create an account as an Organizer.
• Attendees must be at least 13 years old and may only purchase tickets for age-appropriate events.
• By using the Flite website and services, you represent and warrant that you meet the applicable age requirements.

Severability

• If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue to be valid and enforceable. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

• These Terms, together with the Privacy Policy and any other agreements or policies incorporated by reference, constitute the entire agreement between you and Flite regarding your use of the website and services. Any prior agreements, understandings, or representations, whether oral or written, are superseded by these Terms.

No Waiver

• Flite's failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Flite.

Assignment

• You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Flite. Flite may assign or transfer its rights and obligations under these Terms without restriction.

Force Majeure

• Flite shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Governing Law

• These Terms and any dispute arising out of or related to them or the use of the Flite website and services will be governed by and construed in accordance with the laws of the state in which Flite is headquartered, without regard to its conflict of law principles.

Contact Information

• If you have any questions, concerns, or comments about these Terms, please contact Flite at team@flite.city.

Interpretation

• The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.
• Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.