Information Collection

Types of Data Collected

• Personal Information: We collect personal information such as your name, email address, phone number, and gender when you create an account, purchase tickets, or interact with our website and services.
• Payment Information: When you make a purchase through our website, we collect payment details such as your credit card number, billing address, and other financial information. All payment processing is handled through Stripe.
• Event-Related Information: We collect information related to events, including event preferences, tickets purchased, and event attendance history.
• Device and Usage Information: We collect information about your device and how you use our website, such as your IP address, browser type, operating system, and usage patterns.

Methods of Data Collection

• Direct Collection: We collect information that you provide directly to us when you create an account, purchase tickets, contact customer support, or interact with our services in any other way.
• Automatic Collection: We collect certain information automatically when you use our website, such as device and usage information, using cookies and similar tracking technologies.
• Third-Party Sources: We may also collect information from third-party sources, such as social media platforms or other services integrated with our platform.

Use of Information

How Collected Data is Used

• To Provide and Improve Services: We use the collected information to provide, maintain, and improve our services, including processing transactions, managing event registrations, and offering customer support.
• To Personalize Your Experience: We use your information to personalize your experience on our website, including customizing content, recommendations, and promotions.
• To Communicate with You: We use your information to send you updates, promotions, and other communications related to your account and our services. You can opt out of non-essential communications as described in this Privacy Policy.
• To Process Payments: We use payment information to process transactions and manage payment-related issues. Payment processing is handled through Stripe, which ensures the security and confidentiality of your payment information.
• To Analyze and Understand Usage: We use the information to analyze and understand user behavior, preferences, and trends to enhance our services and user experience.
• To Ensure Security: We use the information to prevent fraud, protect the security of our website and services, and ensure the integrity of transactions.
• To Comply with Legal Obligations: We use your information to comply with applicable legal requirements and to protect our rights and the rights of our users.

Legal Bases for Processing Data

• Consent: We process personal information based on your consent, which you can withdraw at any time.
• Contractual Necessity: We process personal information as necessary to fulfill our contracts with you, such as processing your transactions and providing customer support.
• Legal Obligations: We process personal information as required to comply with our legal obligations.
• Legitimate Interests: We process personal information as necessary for our legitimate interests, such as improving our services, ensuring security, and communicating with you about relevant updates.

Data Sharing and Disclosure

Third-Party Service Providers

• We may share your information with trusted third-party service providers to perform functions and services on our behalf, such as payment processing, data storage, analytics, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• All payment processing is handled through Stripe, which ensures the security and confidentiality of your payment information.

Data Ownership by Hosts

• All data collected and/or imported by a host is the property of that host. Flite will not use or access this data without authorization from the host, except as necessary to provide the services or as required by law.

Legal Requirements

• We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as well as those of our users. This may include:
  • Responding to lawful requests from public authorities, including meeting national security or law enforcement requirements.
  • Protecting against fraud, illegal activities, and potential threats to the safety of any person.

Business Transfers

• In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer or share your information as part of such a transaction. We will notify you of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

With Your Consent

• We may share your information with third parties when you provide explicit consent for us to do so.

Aggregated and De-Identified Information

• We may share aggregated and de-identified information that cannot reasonably be used to identify you. This information may be used for various purposes, including research, analysis, and marketing.

Data Security

Security Measures and Encryption

• We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encrypting data transmitted between your browser and our website using Secure Socket Layer (SSL) technology.
  • Storing personal information in secure, encrypted databases.
  • Regularly reviewing and updating our security practices to ensure the ongoing integrity and confidentiality of your information.

User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.
• You must notify Flite immediately of any unauthorized use of your account or any other breach of security.

Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
• The retention period may vary depending on the type of information and the context in which it was collected. When your information is no longer required, we will securely delete or anonymize it.

No Guarantee of Security

• Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights and Choices

Access, Correction, and Deletion of Data

• Access: You have the right to request access to the personal information we hold about you. You can request a copy of your data by contacting us at success@flite.city.
• Correction: You have the right to request that we correct any inaccuracies in your personal information. You can update your information through your account settings or by contacting us at success@flite.city.
• Deletion: You have the right to request that we delete your personal information. To request deletion, please contact us at success@flite.city. Please note that certain information may be retained as required by law or for legitimate business purposes.

Opt-Out Options

• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings.
• Host Communications: Attendees can opt out of receiving communications from hosts regarding events by following the opt-out instructions provided in the communication or by contacting the host directly.

Cookie Preferences

• You can manage your cookie preferences by adjusting your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of our website may not function properly if cookies are disabled.

Do Not Track

• Our website does not respond to Do Not Track (DNT) signals. However, you can control certain tracking mechanisms through your browser settings and third-party tools.

Exercising Your Rights

• To exercise any of your rights, please contact us at success@flite.city. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Types of Cookies Used

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the website.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and if you experience any errors. They help us improve the performance and design of our website.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

How We Use Cookies

• We use cookies to:
  • Enhance your experience on our website by remembering your preferences and settings.
  • Analyze website usage and performance to improve our services.
  • Provide personalized content and advertisements based on your browsing behavior.

Managing Cookies

• You can manage your cookie preferences through your browser settings. Most browsers allow you to:
  • View and delete cookies.
  • Block cookies from being installed.
  • Set preferences for certain websites.
• Please note that disabling cookies may affect the functionality and performance of our website.

Other Tracking Technologies

• We may also use other tracking technologies, such as web beacons and pixels, to collect information about your interactions with our website and emails. These technologies help us measure the effectiveness of our communications and improve our services.

Third-Party Links

Links to Other Websites

• Our website may contain links to third-party websites that are not operated or controlled by Flite. These links are provided for your convenience and reference only.
• We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Responsibility for Third-Party Content

• Flite does not endorse or make any representations about third-party websites or their content. Your use of third-party websites is at your own risk.
• Flite is not responsible for any loss or damage that may arise from your use of third-party websites.

Children's Privacy

Policies Regarding Users Under 13

• Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
• If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

Parental Controls

• Parents and legal guardians are encouraged to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through our website or services without their permission.
• If you believe that a child under 13 may have provided us with personal information, please contact us at success@flite.city so we can take appropriate action.

Changes to the Privacy Policy

Process for Updating the Policy

• Flite reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website.
• We will notify you of any material changes to this Privacy Policy by posting a notice on our website or through other appropriate communication channels.

Notification of Changes

• You are responsible for regularly reviewing this Privacy Policy to stay informed of any updates. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
• If you do not agree with the changes, you should discontinue using our website and services and contact us to delete your account and personal information.

Contact Information

How to Contact Flite

• If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:
  • Email: success@flite.city
  • Phone: +1 732-567-1740

Requests and Inquiries

• For requests to access, correct, or delete your personal information, or to exercise any other privacy rights, please contact us at the email or address provided above. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Protection Officer

• If required by applicable law, Flite will appoint a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and data protection laws. The contact details of the DPO will be provided upon request.