Types of Information We Collect

1. Information You Provide

• When you create an account, purchase tickets, or contact customer support.
• When you participate in surveys, promotions, or provide feedback.

2. Automated Collection

• When you use our Services, we automatically collect data through cookies, analytics tools, and log files.

3. Third-Party Sources

• We may collect information from third parties, such as payment processors, social media platforms, or publicly available sources. For example, we collect transaction data through Stripe for payment processing.

Special Note for Canadian Users

Flite complies with PIPEDA and will only collect personal information with your consent. You may withdraw consent at any time, but this may limit your ability to use certain features of the Services.

1. To Provide Services

• Process ticket purchases, registrations, and payments.
• Facilitate communication between event organizers and attendees.
• Deliver personalized recommendations and event suggestions.

2. To Improve and Optimize

• Analyze user behavior to enhance the functionality and performance of our platform.
• Conduct surveys and collect feedback to improve user experience.
• Develop new features and services based on usage trends.

3. To Communicate

• Send transactional messages, such as confirmations, updates, and payment receipts.
• Respond to inquiries and provide customer support.
• Notify you about changes to our Services or terms.

4. For Marketing

• Deliver promotional materials, newsletters, and event-related offers.
• Conduct audience segmentation to provide relevant content and advertisements.

5. For Compliance and Legal Obligations

• Prevent fraud, abuse, and unauthorized access to the Services.
• Comply with legal and regulatory requirements, including tax and audit obligations.
• Respond to law enforcement requests and legal proceedings.

6. For Business Operations

• Maintain records of transactions for accounting and audit purposes.
• Ensure data security and safeguard the integrity of our platform.

Consent and Withdrawal of Consent

Your consent is required for data processing where applicable by law. You may withdraw your consent at any time by contacting success@flite.city

Please note that withdrawing consent may affect the availability of certain features or services.

Aggregated and Anonymized Data

We may create aggregated and anonymized data sets for analytics, research, and marketing purposes. These data sets cannot be used to identify individual users and are not subject to this Privacy Policy.

1. Service Providers

We work with third-party service providers to facilitate payments, provide analytics, and host our platform. For example:

• Payment information is processed securely by Stripe. For details, see Stripe’s privacy policy at
• https://stripe.com/privacy
• Analytics providers help us understand user behavior to optimize our Services.

2. Event Organizers

If you register for or attend an event through Flite, your information (e.g., name, email, and phone number) may be shared with the event organizer to facilitate the event.

3. Business Transfers

In the event of a merger, acquisition, sale of assets, or similar transaction, your data may be transferred as part of the business assets. We will notify you of such changes and any choices you may have regarding your data.

4. Legal and Regulatory Compliance

• We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
• We may also disclose information to protect our rights, investigate fraud, or ensure the safety of users.

5. Aggregated and Anonymized Data

We may share aggregated and anonymized data with partners for analytics, marketing, or research purposes. This data cannot be used to identify individual users.

6. Consent-Based Sharing

We may share your information with third parties if you explicitly consent to such sharing. For example, if you participate in a co-branded promotion with another company, your data may be shared with that company with your explicit consent only.

Your Rights Regarding Shared Data

You have the right to:

• Request details about the third parties with whom your data has been shared.
• Opt out of data sharing for marketing purposes by contacting
• success@flite.city

Third-Party Responsibilities

Third-party service providers are required to use your data only as instructed by Flite and in compliance with this Privacy Policy. Flite is not responsible for the privacy practices of third parties outside the scope of these agreements.

Retention Periods

User Rights

Special Considerations for Canadian Users

For users in Canada, Flite complies with PIPEDA’s requirements regarding data retention. We retain personal information only as long as it is necessary for the fulfillment of the purposes for which it was collected. Once data is no longer required, we securely delete or anonymize it.

Data Deletion Process

Upon your request to delete your account or specific data:

1. Flite verifies your identity to ensure security.
2. Your data is either securely deleted or anonymized within 30 days.
3. A confirmation email is sent once the process is complete.

Retention During Disputes

If your account is involved in a dispute, suspected fraud, or legal investigation, we may retain your data until the matter is resolved.

Data Transfer Mechanisms

Safeguards

Flite takes the following measures to protect your data during cross-border transfers:

• Encryption of data during transit and at rest.
• Restricting access to personal data to authorized personnel only.
• Regular assessments of third-party service providers to ensure compliance with privacy laws.

Your Rights

You have the right to:

• Request details about the safeguards in place for cross-border data transfers.
• Withdraw your consent for cross-border data transfers by contacting
• success@flite.city
• Please note that this may impact your ability to use the Services.

Data Storage Locations

Flite stores data primarily in the United States but may use servers in other jurisdictions. We strive to ensure that any storage location provides adequate data protection standards.

Notice of Material Changes

If there are significant changes to our data transfer practices, we will notify you via email or prominent notice on our Services.

Rights Available to All Users

Additional Rights for Canadian Users

• Be informed about how their personal information is collected, used, and disclosed.
• Challenge the accuracy of their data and ensure it is corrected or updated.
• File a complaint with the Office of the Privacy Commissioner of Canada if they believe their rights have been violated.

Additional Rights for EU Users

• Withdraw consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Lodge a complaint with a supervisory authority in their member state.

Additional Rights for California Residents

• Opt out of the sale of personal data. Flite does not sell personal data.
• Receive equal service and pricing, even if they exercise their privacy rights.

Exercising Your Rights

To exercise any of these rights, please contact us at success@flite.city

We may require proof of identity to process your request. Requests will be addressed within 30 days or as required by applicable laws.

Limitations

Certain rights may be subject to limitations based on legal, regulatory, or business obligations. For example:

• Data may be retained for fraud prevention, audits, or compliance with legal requirements.

Mergers, Acquisitions, and Sales

If Flite is involved in a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal data may be transferred to the acquiring entity or other relevant parties. In such cases:

• Your personal data will remain subject to this Privacy Policy unless you are notified otherwise.
• We will provide advance notice of any significant changes to the handling of your personal data as a result of the transaction.

Bankruptcy or Insolvency

In the event of bankruptcy, insolvency, or a similar proceeding, your personal data may be considered an asset and sold, transferred, or otherwise shared as part of that process. The acquiring entity will assume the rights and obligations regarding your personal data under this Privacy Policy.

Your Rights

If your personal data is transferred as part of a business transaction, you will be notified via:

• Email to the address associated with your account.
• A prominent notice on our website or mobile application.

You retain the right to:

• Request deletion of your personal data if it is not essential to the continued operation of the Services under the new ownership.
• Contact the acquiring entity for additional information about their privacy practices.

Disclaimer of Compensation

You acknowledge that, in the event of a sale or transfer of Flite’s business, you are not entitled to any compensation or share in the proceeds of the transaction.

Questions

If you have any questions about how your personal data will be handled during a business transfer, please contact us at success@flite.city

Parental or Guardian Consent

If you believe that a child under the age of 16 has provided personal data through our Services without consent, please contact us at success@flite.city

We will verify the claim and delete the data if necessary.

Compliance with Laws

Flite complies with applicable laws regarding the protection of children’s data, including:

• The Children’s Online Privacy Protection Act (COPPA) in the United States.
• Provincial laws in Canada governing the collection of data from minors.

Special Note for Canadian Users

For users in Canada, Flite ensures compliance with PIPEDA’s requirements regarding the collection and use of data from minors. We require verifiable consent from a parent or guardian for any user under the age of majority in their province or territory.

Guidance for Parents

We encourage parents and guardians to monitor their children’s online activities and educate them about privacy and internet safety. If you have questions about how we handle children’s data, please contact us at success@flite.city

Effective Date of Changes

Any changes to this Privacy Policy will take effect on the date specified in the notice. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Privacy Policy.

Your Options

If you do not agree with the updated Privacy Policy, you may:

• Stop using the Services.
• Request the deletion of your account and associated personal data by contacting us at
• success@flite.city

Archiving and Access

The most current version of this Privacy Policy will always be available on our website. We encourage you to review it periodically to stay informed about how we are protecting your information.

Questions About Updates

If you have any questions or concerns about changes to this Privacy Policy, please contact us at success@flite.city